United Bank & Capital Trust Company

Technical Support Specialist

US-KY
1 month ago(12/21/2017 1:08 PM)
Job ID
2017-1790
# Positions
1
Category
Information Technology

Overview

SERVICE SUPPORT CENTER

FRANKFORT

FULL-TIME

 

Provides workstation hardware and software support for all employees.  Assists employees through a telephone help line, an online reporting system, and on location assistance, providing excellent service consistent with United Bank’s Beyond Service culture. 

Responsibilities

  • Provides technical employee service support, primarily through a telephone help line, identifying, researching, and resolving technical problems
  • Provides end user support for workstations and printers
  • Manages the servicing of workstations and the installation of hardware and software
  • Assists with workstation lifecycle management
  • Provides assistance to systems administrators
  • Other functions and responsibilities may be added at the company’s discretion

Qualifications

  • Associate degree in a technology or related field or a level of education that together with experience and training enables the incumbent to meet the job requirements
  • Minimum of two years of technical support or related experience
  • In-depth knowledge of current Windows operating systems in a corporate environment required
  • Active Directory user management experience required
  • PC hardware troubleshooting and repair experience preferred
  • Ability to plan, prioritize and meet deadlines
  • Excellent customer service and communication skills required
  • Strong analytical and problem-solving skills
  • Positive professional and personal demeanor
  • Visual acuity, with or without correction
  • Good sense of hearing, with or without correction

 

 

SPECIAL REQUIREMENTS

  • Ability to lift up to 50 lbs.
  • Must have valid driver’s license and be insurable on company’s vehicle insurance policy
  • Visual acuity (correctable) and good sense of hearing (correctable)
  • Business hour travel may be required
  • Periodic overnight stays may be necessary
  • Periodic availability required for evening and weekend installations and upgrades

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